Step 2: Create a passage for flight bookings

Now that we've created our entities, we need to create a passage to use them

Entities only have a value within the passage that captures them. Once the conversation flow moves on to another passage, the entity values are gone. To use entities, the passage must have:

  • Inbound Questions that use all the entities we want to capture.
  • A chatbot message that uses the entity placeholder chips in its content.

We'll tackle each of these separately. First, let's create our passage:

  1. Open the Create section of the left-hand navigation.
  2. Click Conversations.
  3. Click the Flight Bookings conversation.
  4. Click the Passage icon to create a new passage in the conversation.
  5. Rename the passage to Book flights.
  6. Click Save.

Now that we have our passage, let's create Inbound Questions to capture the two cities our user mentions.

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.