Now that we've created our entity, we need to create a passage to use it.
Entities only have a value within the passage that captures them. Once the conversation flow moves on to another passage, the entity value is gone. To use an entity, the passage must have:
- Inbound Questions that use the entity to capture the terms.
- A chatbot message that uses the entity placeholder chip in its content.
We'll tackle each of these separately. First, let's create our passage:
- Click Create in the left navigation, then click Conversations.
- Click the card applications conversation.
- Click the passage icon to create a new passage in the conversation.
- Rename the passage to Start cardtype application.
- Click Save.
Now that we have our passage, let's create Inbound Questions to capture the card type the user mentions.