
Sofie Bird
Articles
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Conversations
A conversation is a collection of passages that your chatbot will send to users. Usually, all the passages within a conversation are closely related. For example, each of these would likely be its ...
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Tags
Tags can help you direct a live chat request to the most appropriate agent or department. For example, sending requests about home loans to a different department than requests for technical suppor...
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View your TestBot logs
You can follow what's going behind the scenes with your chatbot test using the Log panel. The Dynamic Data tab of the Log panel shows: The IDs of each passage and conversation TestBot sends after ...
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Teams and user roles
In the inGenious AI platform, you build chatbots with a team. Every user in a team is assigned a role that determines what they're permitted to do. A user can belong to multiple teams, but their ro...
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View a transcript
A transcript report displays a list of the user transcripts that meet the report criteria, such as transcripts that involved a particular passage or a live agent handover, along with the date and t...
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Copy a transcript report
You can create a private copy of a shared transcript report. You must have an administrator or publisher role to create a copy of a transcript report. To share a report: Open the team and chatbot ...
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Share a transcript report
Transcript reports are private when you create them. You can share the report with your team to show them the transcripts you found and the search criteria you used. Sharing the report will move it...
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Edit a transcript report
You can edit a transcript report at any time to change its name, the period it searches, the interaction type, or add or remove interaction properties. If you want to see the latest transcripts for...
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Create a transcript report
Create a transcript report to search for transcripts of user conversations that: Occurred during a set period or between two specified points in time. Involved a specific interaction with your cha...
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Transcript reports
Create transcript reports to monitor how users interact with your chatbot. Search for transcripts by passage, channel, chatbot version, or other criteria to identify and resolve issues in a timely ...