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Sofie Bird

  • Total activity 408
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Activity overview

Latest activity by Sofie Bird
  • Sofie Bird created an article,

    Change the values a script uses

    When you add a script to a passage, you configure any additional information the script requires. For example, a script that lists your organisation's business hours may need you to specify those h...

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  • Sofie Bird created an article,

    Analytics functions

    The functions in the bot.analytics namespace are used to send data to analytics platforms such as Mixpanel. updateUserProfile​(data) Send additional attributes to a Mixpanel user profile.  You must...

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  • Sofie Bird created an article,

    Improvement AI

    Use Improvement AI to improve your chatbot's content coverage and accuracy more effectively. With Improvement AI, you work by reviewing how your chatbot performed over a certain period, marking whe...

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  • Sofie Bird created an article,

    Review screen

    The Review screen shows you the progress you have made marking the passages in each conversation, and the overall progress of the whole review. Passages are grouped for marking by their conversatio...

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    • 1 follower
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  • Sofie Bird created an article,

    Review results screen

    The review results screen displays a summary of how your chatbot performed in this review period. You can view: Your Content health, which shows how well your chatbot's content covers what you nee...

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  • Sofie Bird created an article,

    Passage marking screen

    The passage marking screen groups interactions by the passage that was used to respond to them, so you can quickly mark passages together. You can also filter the passages by label using the filter...

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    • 1 follower
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  • Sofie Bird created an article,

    Marking catch-all responses

    Interactions where the chatbot responded with a catch-all response are grouped together. Mark each passage to indicate whether you expected the chatbot to respond with a catch-all, given its traini...

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    • 1 follower
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  • Sofie Bird created an article,

    Apply labels

    You can apply labels to a conversation or a passage to categorise it. For example, you may want to apply a label to assign passages or conversations to be marked by certain members of your team, or...

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  • Sofie Bird created an article,

    Add comments

    You can apply comments to passages during marking to make notes on improvements that should be made to a passage or discuss your marking decision. Comments you make here are just for this review. T...

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    • 1 follower
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  • Sofie Bird created an article,

    Marking passages

    Mark a passage to indicate whether the chatbot responded to the chatbot user's message the way you wanted. Regular passages are pre-marked as correct by default. If the passage is the correct respo...

    • Edited
    • 1 follower
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