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Sofie Bird

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Activity overview

Latest activity by Sofie Bird
  • Sofie Bird created an article,

    Delete a Broadcast Topic

    1. Creators
    2. Broadcasts

    Delete a Broadcast topic to remove the Topic and all related Broadcasts from your Chatbot. Are you sure? Once you delete a Broadcast Topic & its related broadcasts, you cannot recover them. Broadc...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Unschedule a Broadcast

    1. Creators
    2. Broadcasts

    Unschedule a scheduled Broadcast to edit the Broadcast's content, schedule date or settings, or prevent it from being sent at the scheduled time. You only need to unschedule Broadcasts that are in ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Schedule a Broadcast

    1. Creators
    2. Broadcasts

    You can schedule a Broadcast to be sent at a specific time, instead of sending it immediately. Scheduled Broadcasts appear in the Scheduled tab of the Broadcast Topic. The Broadcast will be sent at...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Preview a Broadcast

    1. Creators
    2. Broadcasts

    Preview a Broadcast in Messenger to see how it will appear to your Chatbot users. To preview a Broadcast, you must have: Created a Meta Messenger integration for your Chatbot. Logged in to Faceboo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Sunshine(v2) Configure ticket tags

    1. Creators
    2. Integrations
    3. Sunshine (v2)

    Once you have connected your inGenious AI chatbot, you can configure your inGenious AI chatbot to add tags from your conversation flow to the Zendesk tickets created by your chatbot. You can use th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Sunshine(v2) Configure livechat handover

    1. Creators
    2. Integrations
    3. Sunshine (v2)

    Once you have connected your inGenious AI chatbot, you can configure your livechat handover in the Switchboard Handover Protocol configuration settings. You will need your Sunshine Conversations AP...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Connect Khoros chat tags

    1. Creators
    2. Integrations
    3. Khoros

    Once you have integrated Khoros , you can sync your chat tags from your Khoros Care account to your chatbot. For more information, see Tags. To sync your tags from Khoros: Open the team and chatbo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Connect Zendesk chat tags

    1. Creators
    2. Integrations
    3. Zendesk

      Once you have integrated Zendesk Chat, you can sync your chat tags from your Zendesk Chat account to your chatbot. For more information, see Tags. To sync your tags from Zendesk Chat: Open the t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Label settings

    1. Creators
    2. Settings

    Labels are used to categorise passages and conversations during your Reviews. You can use labels to assign conversations or passages to specific team members, prioritise work, or group items by wor...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Delete a business hours set

    1. Creators
    2. Settings
    3. Business Hours settings

    Delete a business hours set if you no longer need to direct your chatbot traffic by those hours. Check your scripts Deleting a business hours set that is being used by a script may cause that scri...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes