Sofie Bird
Activity overview
Latest activity by Sofie Bird-
Sofie Bird created an article, Lock or unlock a conversation
Lock or unlock a conversation to change how the chatbot treats global inbound questions when the user is within the conversation. Locking or unlocking a conversation does not impact any child-conve...
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Sofie Bird created an article, Locked-in conversations
Use locked-in conversations to ensure specific user groups only see relevant content, regardless of how they phrase their questions to your chatbot. See: What is a locked-in conversation? When ...
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Sofie Bird created an article, Delete a transcript report
Delete a transcript report to remove it from your chatbot. Transcript reports are not saved in chatbot versions. Once you delete the report, it's gone. You must have an administrator or publisher r...
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Sofie Bird created an article, View a transcript
A transcript report displays a list of the user transcripts that meet the report criteria, such as transcripts that involved a particular passage or a live agent handover, along with the date and t...
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Sofie Bird created an article, Copy a transcript report
You can create a private copy of a shared transcript report. You must have an administrator or publisher role to create a copy of a transcript report. To share a report: Open the team and chatbot ...
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Sofie Bird created an article, Share a transcript report
Transcript reports are private when you create them. You can share the report with your team to show them the transcripts you found and the search criteria you used. Sharing the report will move it...
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Sofie Bird created an article, Edit a transcript report
You can edit a transcript report at any time to change its name, the period it searches, the interaction type, or add or remove interaction properties. If you want to see the latest transcripts for...
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Sofie Bird created an article, Create a transcript report
Create a transcript report to search for transcripts of user conversations that: Occurred during a set period or between two specified points in time. Involved a specific interaction with your cha...
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Sofie Bird created an article, Transcript reports
Create transcript reports to monitor how users interact with your chatbot. Search for transcripts by passage, channel, chatbot version, or other criteria to identify and resolve issues in a timely ...
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Sofie Bird created an article, Close all webviews
You can close all webviews using window.igWebview.close(). This closes all open webviews, regardless of the channel used to open the webview. When you create a new webview, the webview template inc...