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Sofie Bird

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Activity overview

Latest activity by Sofie Bird
  • Sofie Bird created an article,

    Sunshine(v2) Configure ticket tags

    Once you have connected your inGenious AI chatbot, you can configure your inGenious AI chatbot to add tags from your conversation flow to the Zendesk tickets created by your chatbot. You can use th...

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  • Sofie Bird created an article,

    Sunshine(v2) Configure livechat handover

    Once you have connected your inGenious AI chatbot, you can configure your livechat handover in the Switchboard Handover Protocol configuration settings. You will need your Sunshine Conversations AP...

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    • 1 follower
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  • Sofie Bird created an article,

    Connect Khoros chat tags

    Once you have integrated Khoros , you can sync your chat tags from your Khoros Care account to your chatbot. For more information, see Tags. To sync your tags from Khoros: Open the team and chatbo...

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    • 1 follower
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  • Sofie Bird created an article,

    Connect Zendesk chat tags

      Once you have integrated Zendesk Chat, you can sync your chat tags from your Zendesk Chat account to your chatbot. For more information, see Tags. To sync your tags from Zendesk Chat: Open the t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Sofie Bird created an article,

    Label settings

    Labels are used to categorise passages and conversations during your Reviews. You can use labels to assign conversations or passages to specific team members, prioritise work, or group items by wor...

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    • 1 follower
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  • Sofie Bird created an article,

    Delete a business hours set

    Delete a business hours set if you no longer need to direct your chatbot traffic by those hours. Check your scripts Deleting a business hours set that is being used by a script may cause that scri...

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    • 1 follower
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  • Sofie Bird created an article,

    Rename a business hours set

    You can rename a business hours set to change the name that appears at the top of the tabs, and the name that is typed when configuring scripts to direct your chatbot traffic. Check your scripts C...

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    • 1 follower
    • 0 comments
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  • Sofie Bird created an article,

    Add public and company holidays

    Add national public holidays and company holidays that your business observes to ensure your business hours script correctly directs your traffic. Adding public holidays will automatically make you...

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    • 1 follower
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  • Sofie Bird created an article,

    Configure your business hours

    Update the hours your business is available to livechat with users by updating your Business Hours.  For more information on using business hours, see Business Hours settings. Select the team and ...

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    • 1 follower
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  • Sofie Bird created an article,

    Create a set of business hours

    You can create additional sets of business hours if you need to support different hours for different departments, locations or other reasons.  For more information on using business hours, see Bus...

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    • 1 follower
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