Step 1: Configure your Business Hours settings
To begin, setup the applicable Business Hours, national public holidays or company holidays in the settings page. .
- Select the team and chatbot you need.
- Open the Manage section in the left navigation and click Settings.
- Click Business Hours.
For more information on setting business hours, see Business Hours settings.
Step 2: Configure your Business Hours Script
- Open theCreate section in the left navigation and click Scripts
- Select From Templates and then choose the Business Hour Traffic script from the dropdown list and click Create
Step 3: Apply your Business Hours Script
The business hours script is a small piece of logic that will direct a user to different passages based on the business hours settings.
- Select a relevant passage & Click the Script message type.
- Click on the script and select Config Script
- In the Config Script modal, select the relevant response passages. One for when the chat session is inside Business hours & vice versa.
- Click save.
For more information, see Configuring Scripts.