Sunshine(v2) Configure livechat handover

Once you have connected your inGenious AI chatbot, you can configure your livechat handover in the Switchboard Handover Protocol configuration settings.

You will need your Sunshine Conversations API Key ID and Secret, found in your Sunshine Conversations App Settings screen.

To configure livechat handover:

  1. Open the team and chatbot you need.
  2. In the Manage section of the left navigation, click Integrations.
  3. Click the Sunshine Conversations (v2) channel card.
  4. Select Enable Switchboard Handover Protocol.
  5. Paste your Sunshine Conversations API Key ID and API Key Secret.
  6. If you want to send a specific passage when the livechat agent returns the conversation flow to the chatbot:
    1. Select Trigger Passage on Handback
    2. Select the conversation and passage to send.
  7. Click Save.
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