Review results screen

The review results screen displays a summary of how your chatbot performed in this review period. You can view:

  • Your Content health, which shows how well your chatbot's content covers what you need it to.
  • Your NLP health, which shows how accurately your chatbot matches chatbot user responses to NLP questions.

You can also:

  • Download a CSV of all the passages you marked as requiring new content.
  • View and apply the recommended changes to your NLP training phrases to improve your chatbot's accuracy.
  • View the marked passages and apply comments.
    The chatbot user responses will be deleted after your data retention period has expired. See Data Settings.

The Review results screen is displayed when you finalise a review. To open the Review results screen:

  1. Open the team and chatbot you want to see the review for.
  2. In the left-navigation, click Improve.
  3. Click Reviews.
  4. Open the finalised review you want to see.
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