Marking passages and logic

Sofie Bird

01 April 2022 05:11

Mark a passage or logic to indicate whether the chatbot responded to the chatbot user's message the way you wanted.

Regular passages and logic are pre-marked as correct by default. If the chatbot sent the correct response to the chatbot user's message, you can just move to the next passage or logic. You can also:

Add a comment or label to passages or logic.
View the interaction in context.
View or edit responses that have already been marked.

Correcting a response

If the response is incorrect, select the cross under Expected. You are prompted to select whether the chatbot should have sent:

A different passage or logic.
Select the response that should have been sent to the chatbot user.
A fallback, if the message is not one you want to handle with specific content.
A new passage, if the passage the chatbot should have sent the user does not exist.

Correcting responses in bulk

If you want to correct several responses on the screen the same way:

Select the checkbox to the right of each passage or logic you want to make the same correction to.
The top menu bar will display the bulk-add options.
Click the cross button in the top bar.
Select what the response should have been.
Any existing corrections for the selected logic or passages will be replaced.