Automated marking

Automatic marking groups together similar chatbot user messages that triggered the same passage so that you can quickly apply the same labels, comments or corrections.

If the group of passages have been marked correctly, you can just move to the next passage. You can also:

Correcting a passage

If the passage is incorrect, select the cross under Expected. You are prompted to select whether the chatbot should have sent:

  • A different passage. Select the passage that should have been sent to the chatbot user.

  • A catch-all, if the message is not one you want to handle with specific content.

  • A new passage, if the passage the chatbot should have sent the user does not exist.

Correcting passages in bulk

If you want to correct several passages on the screen the same way:

  1. Select the checkbox to the right of each passage you want to make the same correction to.
    The top menu bar will display the bulk-add options.
  2. Click the cross button in the top bar.
  3. Select what the response should have been for these passages.
    Any existing corrections for the selected passages will be replaced.
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