Automated marking

Automatic marking groups together similar chatbot user messages that triggered the same passage or logic so that you can quickly apply the same labels, comments, or corrections.

If the group has been marked correctly, you can just move to the next group. You can also:

• Add a comment or label to passages or logic.
• View the interaction in context.
• View or edit passages or logic that have already been marked.

Correcting a response

If the passage or logic is incorrect, select the cross under Expected. You are prompted to select whether the chatbot should have sent:

• A different passage or logic.
  Select the passage or logic that should have been sent to the chatbot user.

• A fallback, if the message is not one you want to handle with specific content.

• A new passage, if the passage the chatbot should have sent the user does not exist.

Correcting responses in bulk

If you want to correct several responses on the screen the same way:

1. Select the checkbox to the right of each passage or logic you want to make the same correction to.
   The top menu bar will display the bulk-add options.
2. Click the cross button in the top bar.
3. Select what the response should have been.
   Any existing corrections for the selected logic or passages will be replaced.