Create an Inbound keyword question

Create an Inbound keyword question if you want it to match a chatbot user's response either in this conversation flow, or any conversation flow.

If you want to create a keyword question that only matches immediately after a specific passage, create an Outbound keyword question. If you want to create a question that matches the user's intent rather than a defined keyword phrase, create an NLP question.

To create an Inbound keyword question:

  1. Open the passage you want to create the question in.
  2. Click Inbound Questions.
  3. Choose to create either a Global-level question that will match from anywhere in the chatbot, or a Conversation-level question that will only match within this conversation. See Questions.
  4. Click + Question in your chosen context level.
  5. Click the options menu on the right of the new question.
  6. Click Convert to Keywords.
  7. Click the edit icon next to the New Question title.
  8. Type a descriptive name for the question.
  9. Type the first keyword or phrase you want to match in the Training Phrases field. 
  10. Type Enter or click + to add a new keyword or phrase.
  11. If you want to weight the question, select a weight from the dropdown above the training phrases.
  12. If you want to add a word limit to the question, click the A dropdown and select the maximum number of words that can match this question.
    The default limit is three words. Select the infinity symbol to remove the limit.
  13. Click Save.

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