Create an Outbound NLP question

Create an Outbound NLP question if you want it to only match immediately after a specific passage. 

If you want to create an NLP question that matches a chatbot user's response either in this conversation flow, or any conversation flow, create an Inbound question. If you want to create a question that only matches a very specific phrase, create a Keyword question.

To create an Outbound NLP question:

  1. Open the passage you want to create the question in.
  2. Click Outbound Questions.
  3. Click + Question.
  4. Click the edit icon next to the New Question title.
  5. Type a descriptive name for the question.
  6. Type the intent phrases you want to match in the Training Phrases field.
    If you want to use an entity, type @ to open the entity list. Each entity can only be used once within an individual training phrase. You can also click the entity to open it in a new tab for easy editing.
  7. Type Enter or click the + button to add a new phrase.
  8. Select the Conversation of the passage that will answer this question.
  9. Select the Passage that will answer this question.
    A preview of the passage is displayed. You can also open the passage in a new tab.
  10. Click Save.

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