Add a conversation flow to your story

Story content consists of passages on a canvas, just like regular chatbot content. In stories, there is only one conversation flow, but your story passages can direct the conversation into the rest of your chatbot conversations and passages, just like a normal passage.

You must create a story before you can add conversation content to it.

Check your channel's terms and conditions

Channels often have strict rules about what can be sent outside the 24-hour messaging window. For example, if you're using a Facebook one-time notification, you can only send one text bubble or one button template message. Users must interact with that message before they can recieve further content from you. Check the terms and conditions of the channels you've integrated when you're creating your content.

To create your story content:

  1. Open the team and chatbot you want to edit the story for.
  2. Click Stories.
  3. Open the story you want to create content for.
  4. Click Edit flow.
  5. Create your story passages in the canvas.

See Conversation canvas and Passages for more information on creating chatbot content.

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