Dynamic Quick Replies

Add dynamic Quick Replies to any passage the user might jump to outside a resumable conversation flow to allow them to return to their previous conversation.

For example, if a passage answers a frequently asked question about application fees, the user might jump to it in the middle of their application conversation. Adding a dynamic Quick Reply to the fees passage allows the user to jump straight back to their application conversation as if they never left.

Jump to Add a dynamic Quick Reply to a passage

Where to add dynamic Quick Reples

You should add dynamic Quick Replies to any passage the user is likely to jump to from within a Resumable conversation. This might include passages that answer common user questions, Catch-Alls, or passage sequences that conclude small task, such as changing a user's account information. 

Some passages may have a different Expected User Response already configured. You may need to edit your flow to send them to a passage where you can add a dynamic Quick Reply.

Dynamic Quick Replies are only displayed to the user when they have a current resumable conversation they can return to. A dynamic Quick Reply won't display if:

  • You haven't made any conversations resumable in your chatbot's experience settings.
  • The user hasn't been in a conversation that is resumable.

This means you can safely add dynamic Quick Replies to any passage that answers a user's question without worrying about it turning up unexpectedly for your chatbot users.

Add a dynamic Quick Reply to a passage:

To add dynamic Quick Replies to passages:

  1. Open the passage.
  2. Add an Expected User Response of Quick Reply.
  3. Click + Quick Reply and click Dynamic - Resume Prev. Conversation.
  4. Save the passage.

Why can't I edit the button text?

Dynamic Quick Replies are not conversation-specific. They will send the user back to whichever resumable conversation they were most recently in. The text for this Quick Reply button is generated to fit the conversation they're resuming, so it can't be set in the passage. You can control what text appears for a conversation's dynamic Quick Reply button when you make that conversation resumable. 

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