Dynamic Quick Replies

Add dynamic Quick Replies to any passage the user might jump to outside a resumable conversation flow to allow them to return to their previous conversation.

For example, if a passage answers a frequently asked question about application fees, the user might jump to it in the middle of their application conversation. Adding a dynamic Quick Reply to the fees passage allows the user to jump straight back to their application conversation as if they never left.

Jump to Add a dynamic Quick Reply to a passage

Where to add dynamic Quick Reples

You should add dynamic Quick Replies to any passage the user is likely to jump to from within a Resumable conversation. This might include passages that answer common user questions, Catch-Alls, or passage sequences that conclude small task, such as changing a user's account information. 

Some passages may have a different Expected User Response already configured. You may need to edit your flow to send them to a passage where you can add a dynamic Quick Reply.

Dynamic Quick Replies are only displayed to the user when they have a current resumable conversation they can return to. A dynamic Quick Reply won't display if:

• You haven't made any conversations resumable in your chatbot's experience settings.
• The user hasn't been in a conversation that is resumable.

This means you can safely add dynamic Quick Replies to any passage that answers a user's question without worrying about it turning up unexpectedly for your chatbot users.

Add a dynamic Quick Reply to a passage:

To add dynamic Quick Replies to passages:

1. Open the passage.
2. Add an Expected User Response of Quick Reply.
3. Click + Quick Reply and click Resume Prev. Conversation.
4. Save the passage.

If you want to check which conversations a user might be sent back to or edit the text that will appear for the conversation, click the {Resume previous conversation} Quick Reply and click Configure.