Stories

Stories allow you to broadcast time-sensitive content to some of your users, such as notifications about an event or update. Users can receive stories when:

  • They have been subscribed to stories via a script or action.
  • They have subscribed to a Facebook one-time notification for that specific topic.

Check your channel's terms and conditions

Most messaging platforms have strict rules about what types of messages you can broadcast to users and when. Check the terms and conditions of your connected channels carefully.

Manage your stories in the Stories screen. You can list your stories alphabetically, or by creation date.

Remember to select your team and chatbot before opening your stories.

Create a story

To create a new story:

  1. Open the team and chatbot you want to create the story for.
  2. Click Stories.
  3. Click + Story.
  4. Give the story a descriptive name.

    This name appears on the story card, but is not displayed to users.

  5. Select the story's Purpose.

    There are different rules for different types of broadcasts. Some types of broadcasts can only be sent within the 24-hour messaging window, others require the user to have performed a specific action, such as making a purchase or registering for an event.

  6. If you want to send the story without an alert sound or vibration, toggle on Silent Push.

    The story message will still appear in the user's notification screen.

  7. If you want the story to only display the first message in the user's notifications, toggle on Show first message only.
    If the story consists of several messages, only the first message is shown in the user's notification screen. The user still receives all messages.
  8. Select whether you want to use a Facebook One-time Notification.
  9. Select whether to send the story to all subscribed users, or only users who match an audience segment.

Create the story content

Story content consists of passages on a canvas, just like regular chatbot content. In stories, there is only one conversation flow, but your story passages can direct the conversation into the rest of your chatbot conversations and passages, just like a normal passage.

Check your channel's terms and conditions

Channels often have strict rules about what can be sent outside the 24-hour messaging window. For example, if you're using a Facebook one-time notification, you can only send one text bubble or one button template message. Users must interact with that message before they can recieve further content from you. Check the terms and conditions of the channels you've integrated when you're creating your content.

To create your story content:

  1. Open the story you want to create content for.
  2. Click Edit flow.
  3. Create your story passages in the canvas.

See Conversation canvas and Passages for more information on creating chatbot content.

Send a story

To send a story, you must first review the story in Facebook Messenger:

  1. Open the story you want to send, and click Review and Send.
  2. When prompted, click Send to Messenger.
    You may need to log into Facebook, and disable any browser ad-blockers or popup blockers to see the preview.
  3. Once you have previewed your content, click Send.

Rename a story

To rename a story:

  1. Open the team and chatbot for the story you want to rename.
  2. Click Stories.
  3. Click the menu icon on the story you want to rename.
  4. Click Rename.
  5. Type a new name for your story.
  6. Click OK.

Duplicate a story

You can duplicate a story to copy its message content or settings. To duplicate a story:

  1. Open the team and chatbot for the story you want to duplicate.
  2. Click Stories.
  3. Click the menu icon on the story you want to duplicate.
  4. Click Duplicate.

Delete a story

To delete a story:

  1. Open the team and chatbot for the story you want to delete.
  2. Click Stories.
  3. Click the menu icon on the story you want to delete.
  4. Click Delete.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Article is closed for comments.