Address a user by name

Personalising your chatbot's responses helps your chatbot user feel they're being heard and valued. A simple way to personalise your content is to address your chatbot user by name.

We don't want to make duplicate passages with every possible name. Instead, we'll use a placeholder for the name in the passage content, called a variable. Before the chatbot sends the passage to the user, it will update the variable with the correct value.

In this guide, we're going to:

  1. Create the variable we'll use to store the user's name.
  2. Create a passage where we ask the user their name.
  3. Store the user's reply in our variable.
  4. Create another passage where we use the variable to address the user by name.

Make sure you've selected the team and chatbot you want to work with, and let's create our variable.

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